PCS Resources
PCS Move Customer Service
Contacts & Resources
A comprehensive directory of the phone numbers, websites, and offices you need during every stage of your military relocation.
Navigating a PCS move means knowing who to call and when. Whether you need to schedule a shipment, resolve a delivery issue, or find housing near your new duty station, the contacts below will connect you with the right people. Save this page — you will likely reference it more than once during your move.
Essential PCS Contacts
Military OneSource
Your primary support line for all relocation questions, 24/7 availability, and connections to specialized counselors and services.
Defense Personal Property System (DPS)
Schedule and manage your household goods shipment, track delivery status, and file claims for lost or damaged property.
Plan My Move
Generate a personalized moving timeline and checklist based on your specific PCS orders, with automatic entitlement calculations.
MilitaryINSTALLATIONS
Detailed information about every military installation — housing, schools, medical facilities, and local community resources.
SDDC — Surface Deployment and Distribution Command
Oversees all military household goods transportation. Contact SDDC for quality assurance issues, TSP complaints, and shipment escalations.
Branch-Specific Resources
Each branch maintains its own relocation support programs. These offices supplement the DoD-wide resources above with branch-specific guidance, policies, and assistance.
Army — Army Community Service (ACS)
Relocation readiness programs, financial counseling, and community support through your installation's ACS office.
Navy — Navy Fleet and Family Support
PCS workshops, relocation assistance, and family support programs for sailors and their families.
Air Force — Airman and Family Readiness Center
Relocation briefings, transition assistance, and community connection services at every Air Force installation.
Marine Corps — Marine Corps Community Services
Relocation assistance, personal financial management, and family readiness support for Marines.
Space Force — Guardian Support Programs
Relocation and family support services for Space Force Guardians, coordinated through co-located Air Force support centers.
Coast Guard — Work-Life Programs
Relocation support, housing assistance, and family services for Coast Guard members and families.
Military Installations in Texas
Texas is home to some of the largest and most active military installations in the country. Each base has a Transportation Office and Housing Services Office ready to assist with your move. If you are PCSing to any of these locations, Melissa can help you find the right home nearby.
Fort Cavazos (formerly Fort Hood)
One of the largest active-duty military installations in the world, located near Killeen in central Texas. Home to III Armored Corps and 1st Cavalry Division.
Joint Base San Antonio (JBSA)
Encompasses Lackland AFB, Randolph AFB, and Fort Sam Houston. A major training and medical hub serving all branches.
NAS Fort Worth JRB
Naval Air Station and Joint Reserve Base in the heart of the DFW metroplex, supporting Navy, Marine Corps, and reserve units.
Sheppard AFB
A major training installation in North Texas, home to the 82nd Training Wing and Euro-NATO Joint Jet Pilot Training Program.
Dyess AFB
Home to the 7th Bomb Wing (B-1B Lancers) and 317th Airlift Wing in West Texas.
Goodfellow AFB
Intelligence, surveillance, and reconnaissance training center located in the heart of West Texas.
Laughlin AFB
Undergraduate pilot training base near the Texas-Mexico border, home to the 47th Flying Training Wing.
Fort Bliss
One of the Army's largest installations, located in El Paso. Home to the 1st Armored Division and major training ranges.
Helpful Websites & Calculators
Beyond the primary contacts above, these tools can help you plan, budget, and stay organized throughout your PCS:
- Per Diem Calculator — look up per diem rates for any location in the United States.
- BAH Calculator — calculate your Basic Allowance for Housing based on duty station, pay grade, and dependency status.
- Move.mil — the DoD's official moving portal with weight allowance tables, entitlement guides, and shipment tracking.
Bookmark These
Save these links before your move starts. Having quick access to your BAH rate, per diem calculations, and DPS login saves time when you need answers fast — especially during the busiest weeks of your transition.
FAQ
Common Questions
How do I reach my installation Transportation Office?
Contact the Transportation Office (TO) at your gaining installation as soon as you receive PCS orders. You can find direct phone numbers and office hours through MilitaryINSTALLATIONS at installations.militaryonesource.mil. Search for your installation and look under "Moving" or "Transportation" services. Your TO manages move counseling, scheduling, and any issues with your shipment.
What should I do if I have a complaint about my moving company?
If your Transportation Service Provider (TSP) provides poor service, document the issue with photos and written notes, then report it through DPS at dps.move.mil. You can also contact the SDDC Quality Assurance team or file a formal complaint through your installation Transportation Office. Timely reporting helps hold movers accountable and protects future military families.
Is there after-hours support for PCS move issues?
Yes. Military OneSource is available 24 hours a day, 7 days a week at 1-800-342-9647. They can connect you with relocation specialists, answer benefit questions, and provide referrals for urgent move-related issues at any time, including weekends and holidays.
Where can I find housing information for Texas installations?
Each Texas installation has a Housing Services Office (HSO) that provides information on both on-base and off-base housing options. You can find contact details through MilitaryINSTALLATIONS or by contacting your gaining installation directly. For off-base homes near any Texas duty station, Melissa provides personalized search support as an MRP-certified real estate agent.
Source: Military OneSource — Moving & PCS. Content has been adapted for Texas-based military families.
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